What is your refund policy?
We at Estrolo strive to make your online shopping as de-stressed as possible. So obviously we offer free returns for most of our products. However, you should carefully go through the specific product’s page to see whether the product is a returnable product and is eligible for free returns or not. Some products might be non-returnable and as much as we’d like to do otherwise, it’ll have to be treated as final sale of the Product.
To initiate the return process, then you can write to email@example.com
- To make things easier for all of us, products that are eligible for returns must be returned within 7 calendar days of the receipt of the Product.
- If you want to return a Product for any reason, please notify us within 24 hours of receiving the product. Returned Products must be unused, unworn, unwashed, undamaged, not sprayed on with any kind of perfume, unsoiled and be in their original packaging. All materials including plastic wrapping, tags, dust bags, box, gift box, wrapping embellishments, designer’s own packaging, authenticity cards etc. must be returned along with the product.
- Please try the garments only on carpeted surfaces to avoid soiling and price tags should remain intact with the product.
- Products will be returned only if they are returned in the original packaging. In instances, within reason, where the product does not meet the aforementioned return
criteria, the product will be returned to the customer and we will communicate all matters pertaining to the same via email.
FAULTY/INCORRECT & DAMAGED PRODUCTS
- If the product received by you is incorrect or faulty, please inform us of the same at the time of initiating the return process, ideally corroborating your communication with photographs or said damage or issue with the product.
- Our Customer Care Team will assess the situation and either arrange to repair the product where possible, offer an exchange or return the same for store credit.
- If the product received by you is missing tags, please inform the Customer Care Team immediately within 24 hrs.
- Please note that products are considered ‘faulty’ only if they have a severe manufacturing defect or damage making it unfit for wear or use.
- Products that are damaged due to normal wear are not considered as faulty or damaged products.
- Our garments are sourced from premier brands – many of which use hand-techniques in manufacturing/ are hand crafted products. So you’re likely to find minor variations in workmanship/ slight color variations as compared to your screen monitor but the same would not warrant the product as ‘faulty.’ Please note all disclaimers in the product information page.
In how many days will I get my refund?
◦ In 10 days, the refund ought to show in your account. Once you receive a mail confirmation from us on your refund, you can rest assured that we are doing everything to make sure that the service provider and the concerned financial institution, get the refund credited to your account.
I need further help. Is there a number where I can call?
◦ Of course! We are available on +91-9515121551 (Mon to Sat : 10 am to 6 pm)
What are your customer support hours?
◦ You can touch base with our customer support team from 10 am to 6 pm, Monday to Saturday.